Privacy Statement – Donors, Supporters and Volunteers

Hunger, homelessness and poverty are a reality for many in Bath. Our volunteers and staff come together with people in extremely difficult situations to find hope for a better future. We offer practical and emotional support for people in crisis and provide opportunities for them to turn their lives around.

Without the support of you, our volunteers, donors, supporters and friends, we would not be able to help hundreds of people every year facing homelessness, hunger, debt, mental and physical health problems locally.

In order for you to help us achieve our charitable aims, we need to collect and store a limited amount of personal data about our donors, volunteers and supporters who have requested information from us – for example your name, address and email. For certain volunteer roles we may need to request additional information e.g. to support a DBS check. We take great care to keep the information you provide securely and you can request at any time for your information to be changed or removed from our system. Your data will be kept for six years after our last contact if you do not request it to be deleted. We are registered with the Information Commissioners Office.

We will not sell, trade or give your data to anyone except in three specific circumstances: with HMRC in relation to Gift Aided donations, with government agencies to meet mandatory legal requirements, and to organisations contracted by us to assist with the dispatch of communications. These organisations are required to protect your personal information to the same degree that we do and must only use it for our purposes as outlined here.

We will wish to contact you from time to time to keep you informed about our projects and how we fund them and seek your continued support.  You can choose whether or not you want to receive information from us and how you want to hear from us – via email, post or both. If you do not provide us with your preferences, we will communicate with you via post. You can withdraw your consent for us to contact you at any time.

In order to ensure the details we keep are accurate and the information we provide to you is relevant, we may analyse your data. In some instances, we may carry out research of the personal information that you have provided to us and add publicly available information (such as public records or social media) to help us tailor our communications to you. This information could include things like your interests, preferences and the level of any potential donations. We do this to improve our service and to manage our contact with you in an appropriate and cost-effective way. You can request to have this information removed or changed at any time.

We use cookies on our website and newsletters to ensure we are providing relevant information to you. Any reporting we do will be aggregated and anonymous.

If you have any questions or wish to complain about how we have looked after your data, please contact the Data Controller or call 01225 463549. Or you can lodge a complaint with the Information Commissioners Office directly.