FAQ

Frequently Asked Questions

General Questions

Thank you for your interest in volunteering! Any new volunteer opportunities will be displayed our volunteering page. Please note that we have fewer volunteering opportunities at the moment, as our projects are operating in a COVID-secure way, which means we have to limit the number of people in our buildings at any one time. This means that we can have fewer volunteers on shift.

We support multiple ways of making donations including online, bank transfer, cash and cheque. Whether you’d like to make a one-off or regular gift or have a question about gift aid, all the information you need is here. If you can’t find the answer to your question, then please get in touch!

If you would like to donate food to Bath Foodbank, please do this by buying in store and putting the item in one of the collection points. You can see where these are located here. If you do have a larger donation of food, please email office@genesistrust.org.uk to make an appointment to drop it off.

You can read more about how to donate furniture here.

At Lifeline, we help to provide practical support for people in crisis. We are currently able to accept good quality donations of:

  • Sleeping bags
  • Blankets
  • Walking boots
  • Trainers/hard wearing shoes
  • Men & women’s underwear (not socks)
  • Kitchenware (not electrical items)

Please email office@genesistrust.org.uk to make an appointment to drop them off.

For information on donating furniture, please look here.

We have also partnered with several organisations that can help us to convert your unwanted items into donations for Genesis Trust. Read more here to see how you can donate books, ink cartridges, foreign currency and even your old car!

Bath Foodbank
We are continuing our delivery-only service.
We’re operating with a small team of volunteers, following COVID-19 health and safety precautions.
If you need emergency food, please contact a referral agency e.g. Welfare Support call 01225 477277 or email welfare_support@bathnes.gov.uk
See Bath Foodbank website for more details.

Lifeline
We’re continuing to provide one-to-one support at the Gateway Centre.
Staff and clients are following COVID-19 health and safety protocols e.g. limit on number of people in building and strict hygiene measures.
Open Mondays, Wednesdays and Fridays. Please call 01225 439384 to book an appointment. See here for more details.

Life Skills
Online activities are continuing and we are checking in with clients online/ over the phone.
All Life Skills groups are continuing beginning Tuesday 12 January (compliant with COVID-19 guidelines).
See here for more info on courses and how to book.

Furniture Project
The Furniture Project shop remains closed.
We’re still providing essential items to agencies, organisations and individuals that support people in need. Please email furniture@genesistrust.org.uk for more details.
We are only able to accept specific kinds of donations. To see if your items are suitable please email furniture@genesistrust.org.uk.
We have also launched our online eBay shop !

  1. Remember that people living on the streets are human beings just like you, who are often lonely and struggle with being ignored. Ask if they are OK and whether they need food.
  2. Tell them about Lifeline where they can get something to eat, have a hot shower and get clean clothes, as well as access professional advice on what resources and help is available to them. They can also get help at the Julian House night shelter.
  3. If someone looks particularly vulnerable, or you notice a homeless person in your area who you haven’t seen before, report it to the national organisation Street Link, who will send an outreach team to offer support in person.
  4. Buy the Big Issue from a street vendor to encourage self-help solutions to combating homelessness and unemployment.
  5. Volunteer or fundraise for your local homeless charity – this is a great way to support the work of organisations that have established services and years of experience helping those in need.
  6. Donate clothing, surplus food, or money to your local homeless charity or Foodbank. They will redistribute it in the best way possible.
  7. Join a campaigning organisation, such as Shelter or Christians Against Poverty, to help tackle the structural and root causes of homelessness. Or set up your own campaign to raise awareness.
  8. And finally, don’t be a stranger. If you regularly see a homeless person, ask their name and say hello to them. Often, those living on the streets are in need of company and compassion, just as much as food and shelter.